CUSTOMER SERVICE POLICY

Policy Scope & Service Principles

This customer service policy establishes unified, professional service standards for pre-sales guidance, order processing, logistics support, and after-sales assistance, equally applicable to all global customers for consistent and reliable shopping experiences.

Professional Pre-Sales Consulting Support

Our team provides accurate pre-sales support including size guidance, fabric feature introduction, style matching, seasonal wearing suggestions, and performance function explanations. We help customers select the most suitable apparel for their body type and daily scenarios.

Standard Order Processing Timeline

After payment confirmation, we complete order verification, product quality inspection, fold-protective packaging, and shipment arrangement within 1 to 3 business days. All garments are carefully packed to avoid wrinkles, dirt, or damage during international transit.

Global Unified Delivery Standard

All cross-border orders follow a fixed global delivery cycle of 6 to 12 business days. No expedited shipping option is offered to ensure equal logistics treatment for every customer worldwide.

Permanent Free Global Shipping Benefit

Every apparel order enjoys free worldwide shipping with no minimum order value. No checkout fees, handling fees, or regional surcharges apply, and all transactions are settled in US dollars.

60-Day Official Return Protection

All orders are covered by a 60-day valid return window starting from the delivery date. Customers may submit return requests for manufacturing defects, shipping damage, incorrect sizing shipment, or quality-related issues within the valid period.

Fixed Refund Processing Period

Once returned items arrive at our warehouse and pass official inspection, all refund reviews, verifications, and fund releases will be completed within 5 to 10 business days, with funds returned to the original payment method in USD.

Equal Service For All Global Customers

We provide the same attentive and professional service to every shopper regardless of order amount, region, or purchase frequency. All inquiries, order checks, and after-sales requests are treated equally and seriously.

Continuous Service Experience Improvement

We optimize service workflows based on American consumer habits and global apparel shopping feedback, improving response speed, logistics transparency, and problem-solving efficiency to create smooth, worry-free shopping journeys.

Core Service Tenet

We uphold sincere, reliable, and customer-focused service standards. We take full responsibility for every garment sold, ensuring comfortable purchases and satisfying wearing experiences for all users.